[Date Prev] | [Thread Prev] | [Thread Next] | [Date Next] -- [Date Index] | [Thread Index] | [List Home]
Subject: Integrate support for management of customer/technical support case content in DITA?
Dear OASIS DITA TC committee, I would like to submit an idea for future
expansion of DITA, to also include support for management of customer/technical
support case content. The idea has been discussed here: http://tech.groups.yahoo.com/group/dita-users/message/26142
and also to some extent here: http://idratherbewriting.com/2012/02/02/a-reverse-approach-to-help-authoring-wri\ Technical communicators are actually
answering questions, or that is what they should be doing and not describe
features of a product etc. DITA is used to manage answers and one (1) topic
shall answer one question. In fact, technical communicators are predicting user
questions, since many of us develop documentation before the product is
launched to the market (and thus, at that time no questions are asked). Just an idea. Best regards, Jonatan |
[Date Prev] | [Thread Prev] | [Thread Next] | [Date Next] -- [Date Index] | [Thread Index] | [List Home]