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OASIS Committee Adopts XML Standard for CRM


12/19/01, 8:30 a.m. EST--The OASIS Customer Information Quality (CIQ) 
Technical Committee has accepted the submission of CRML, the XML vocabulary 
specification that defines customer relationships. Originally developed 
by MSI Business Solutions Pty. Ltd., CRML provides an application- and 
vendor-independent method for describing any type of customer relationship, 
accommodating person-to-person, person-to-business and business-to-business 
interactions. 

The OASIS CIQ Technical Committee plans to adopt CRML into its family of 
customer information specifications alongside xCIL and xNAL, which define 
unique customer characteristics. CRML uses xCIL and xNAL as the basis for 
its vocabulary but extends their capabilities to describe non-address data 
such as communication devices, e-mail and personal details.