OASIS members propose new Technical Committee to address Customer Information Quality

A second new OASIS technical committee is being formed today.
The Customer Information Quality TC has been proposed by Ram
Kumar, Cognito, Inc; Vincent Buller, AND Data Solutions; John
Bennett, Parlo.com; and Graham Lobsey, Cognito, Inc. The request
for a new TC meets the requirements of the OASIS TC process,
and is attached below. The purpose and goals of the committee
are below.

To become a member of this new TC you should notify Ram Kummar,
the committee chair, of your interest, and participate in
the first meeting. For the procedure for joining after the
first meeting see the TC process at http://www.oasis-open.org/committees/process.shtml

TECHNICAL COMMITTEE ON CUSTOMER INFORMATION QUALITY

STATEMENT OF PURPOSE

The objective of the Technical Committee (TC) on Customer
Information Quality (CIQ) formed by OASIS is to deliver XML
standards for customer profile/information management to the
industry. Research tells us that it is much more cost effective
to retain and invest in our existing customer base than to
build or buy market share. One customer lost through ineffective
marketing means a massive expenditure on acquiring new customers
to make up the lost revenue. This is more apparent as we move
into the e-business environment. The Internet has created
the need to rethink the issue of customer profile/information
management for many, if not most, large organisations. In
the highly competitive world being driven by dot-coms, organisations
have to provide customers, vendors, and potential employees
with accurate, up-to-date on-line information. Customer data
forms the foundation to build effective customer relationships.
To be effective, customer data must meet the highest possible
standards of both quality and integrity. Therefore, customer
information/profile management is critical.

Many XML standards have been developed for various applications.
But despite the realisation by organisations on the importance
of customer relationship management particularly due to the
potential of e-business, no XML standards for customer profile/information management have been developed. Despite the exponential growth of the Internet that is shaping the way we do our business, no standard for managing customer profile/information has
been developed yet. This technical committee aims at delivering
these standards

LIST OF DELIVERABLES AND PROJECTED DATE

Unification of NAML with AND's address structures February
25, 2001

Release of a preliminary draft on the specifications (document
and DTD/Schemas) of NAML to the CIQ mailing list

March 25, 2001

LANGUAGE IN WHICH THE TC WILL CONDUCT BUSINESS: English

DATE, TIME AND PLACE OF THE FIRST MEETING

Date : December, 2000

Time : 10:30am

Venue : GCA Conference, Washington DC

TC MEMBERS

Ram Kumar, Cognito, Inc rkumar@msi.com.au

Chairman

Vincent Buller, AND Data Solutions, vincent.buller@and.com

Co-Chairman

John Bennett, Parlo.com, john@parlo.com

Graham Lobsey, Cognito, Inc, globsey@msi.com.au

DISCUSSION LIST

Customer Information Quality (CIQ) - CIQ@lists.oasis-open.org

PROPOSED MEETING SCHEDULE FOR THE FIRST YEAR

NAME OF MEETING SPONSORS

• OASIS will sponsor the first conference call
• Cognito will sponsor the travel of Ram to Washington
  DC
• AND to sponsor the travel of Vincent Buller to Washington
  DC

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