Computer Business Review - online
http://www.cbronline.com/cbr.nsf/cbrcurrentnews/09E4D3766B6C310680256B2600160A92?Opendocument

DATE: 18/12/2001 
 
 
Oasis Extends XML Specification for CRM

 
XML consortium Oasis has extended its CRM vocabulary specifications to cover 
customer relationships in addition to existing customer descriptions.

The Customer Information Quality Technical Committee of Oasis has accepted the 
CRML specification originally developed by MSI Business Solutions Pty Ltd. 
Until now the committee has focused on definitions for data such as name, 
address or phone number which describe customers themselves. The CRML 
specification adds definitions for non-address data such as communications 
devices, email and personal details. It is based on the existing xCIL and xNAL 
specifications for customer data.