http://biz.yahoo.com/bw/011217/170180_1.html - yahoo business: 17 December 2001

http://b2b.ebizq.net/news/news128801.html - eBizQ: 17, December 2001

http://www.crmassist.com/press/press_body.asp?c=CRM_Press&r=http%3A%2F%2Fwww%2Ecrmassist%2Ecom%2Fpress%2Fpress%5Fbody%2Easp - IT Tool Box, 17 Dec. 2001