Description
RunBook is a concept that could stand for a waterred down example of output in looking at a data center service support document.
Also, what I mentioned regarding ITIL was
a) CobiT provides functional area specific recommended area for performance indicators (KPI)
b) ITIL/ OGC for the ISOSMFA (System Mnagement Functional Area) Fault, Configuration, Accounting, Performance, Security ... a subset of the ICT Infrastructure as expressed by the ITIL Service Model.
c) RunBook=aggregate of many systems that collectively, when aligned to a business process, deliver and support a business product.
2 cents.
rb
