Kavi® Commerce Help

Chapter 3. Transaction Status Descriptions

Kavi Commerce Transaction Statuses

Table 3.1. Transaction Status Definitions and Possible Actions

Status Description Possible actions

The transaction has not yet been sent to the gateway for action.

Usually a transaction in this state has been added manually by an administrator or support staff for testing purposes.

New transactions can be moved to Charged.
Pending Charge

Awaiting the transfer of funds from the cardholder's account.

Transactions in this state are added by an external application seeking to capture funds. When the customer is acting as the gateway, the transaction will remain in the Pending Charge state until an administrator marks it as Charged.

Pending Charge transactions can be moved to Charged or Failed Charge.
Failed Charge The attempt to transfer funds failed. No further changes can be made to a Failed Charge transaction. To try the credit card again, start a new transaction. These 'dead' transactions are eventually purged from the database.

The transaction amount has been successfully transferred to the merchant.

A charged transaction is a successful transaction. The complete transaction amount of a charged transaction should appear in your bank account within one to two days of processing.

Charged transactions can be Returned except for manual transactions.
Pending Return

Awaiting the return of a partial transaction amount to the cardholder.

Transactions with this status are added by an external application. When the customer is acting as the gateway, the transaction will remain in the Pending Return state until an administrator updates its status.

Pending Return transactions can be moved to Returned or Failed Return.
Failed Return The attempt to return a partial amount of the transaction has failed. Transactions that failed to return can be retried until they are successfully Returned.
Returned A partial or full transaction amount has been refunded to the cardholder. Returned transactions can be further refunded, as long as there is still a charged amount left.
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